The Hyatt Union Square New York - Photo source: www.fodors.com
The technology of Home continues to evolve - and fast. All entertainment options in the room to the meeting room technology to the effective use of social media in marketing, updating with the latest trends may prove to be an exciting task for hotel owners and operators. In this edition of Indonesia Expat , we explore 10 major technology trends of hospitality that will keep cautious hotel at the forefront of their industry.
Marriott Singapore - Photo source: www.asiatraveltips.com
1. Technical Autonomy
's clients hotel are now traveling with an increasing number of personal devices (an industry survey found that 45 percent of hotel guests traveling with two devices and 40 percent with three or more). With guests arriving with their own information and entertainment content, a hotel group, Marriott, responded to this trend by designing the hotel, ensuring you have the electronics (adequate and easy to reach caps bandwidth capabilities) and ergonomic support (seat surfaces and) they need. When thinking about technology, design a piece that allows free movement and mobility - all over the room - must be taken into account. Customers should be comfortable with all devices they bring to a room.
2. The new supplements
To keep guests entertained, hotels provide more e-readers. The devices come preloaded with books and magazines, and customers can request custom additions. Also, client storage iPads "Business bars can use are becoming more common for families who forget to pack. - Or not having - tablets, courtesy iPads stocked with games and entertainment content is big hits with children bored
3. Check-in automatic
the trends seen customers now preferring to interact with the hotel staff through the . 'use of technology rather than using the phone Hyatt Union Square New York offers three recording options for customers: an iPad check-in, check-in kiosk self-service, and a traditional reception. about 40 percent of hotel guests choose the option iPad. Marriott recently launched a test in 31 hotels that allow remote recording. a message is sent to guests 24 hours before arrival to ask for their arrival scheduled time, and the hotel backs responses to let them know when their rooms are ready.
4. In a digital signage, with printed signs
Digital technology replaces traditional printed signage information panels in hotels. Behind the reception of the MGM Grand Hotel & Casino in Las Vegas is a huge video wall. An application allows online customers, or anyone in the lobby to send . messages. In addition, food and hotel beverage stores use digital display boards to promote specials or events.
MGM Grand Hotel & Casino - Photo source: www.travelvivi.com
5. High-tech meeting spaces
for meeting planners and events, high technology electronic communication with the hotels where they have scheduled events is the rationalization of this facet of the industry. Log in real time thanks to the intelligent technology allows the planner a link to an enforcement action days before an event, the planner uses to make requests before arriving on site. During the event, planners can ask for more drinks, a change in ambient temperature, or whatever is needed without leaving the room. This technology facilitates a new way, in the way the planner, the hotel and the client to connect and do business.
6. Wi-Fi
According to a survey conducted by the online service SmartBrief, 85 percent of travelers believe Wi-Fi at hotels should be free. Hotels tackle the Wi-Fi issue differently to another, with little to offer the service for free, some of it is free for customers who enroll in a loyalty program, and others it is not. He finally comes to whether the hotel can not afford to do so. Many travelers, particularly business demography, now expect the service for free. Perhaps the middle ground is to give people the amount of wireless they need to check their emails and the addition of price levels for the highest use group.
7. The centralized tech-hall
Information Centres Hall become a way for hotels to minimize if not eliminate the frustration of customers queuing to ask a simple question, such as directions or a restaurant recommendation. Putting digital technology in the halls provides relevant information, such as news, stocks and weather. Further, additional features such as flight information, local information on restaurants and concerts, and the quick-response code capabilities allow the customer to obtain information on a smartphone.
Hard Rock Hotel San Diego - Photo source: www.medcityanesthesiaseminars.com
8. Social media continues to play its role
Hotels know they must keep abreast of the evolution of social media and to adopt best practices in optimizing marketing, communications and guest service skills. The focus is now on investing in listening to the technology to ensure the hotel keeps in touch with records of clients, comments and reactions. Some hotels are asking the public to share ideas on a number of different categories, such as technology, design space and more. The next evolution of social media for hotels speaks to the community and make it a part of their business.
9. Techno-luxury Technology
can have a luxurious effect on guests. There are a variety of hoteliers ways increase their luxury offerings through technology, including high-definition TVs embedded in bathroom mirrors, premium brands / audio entertainment system, iPod, and even offer all lists custom music downloads as provided by Hard Rock Hotels.
10. The office of Hotel
Marriott now offers a workspace on-demand service that allows non hotel guests such as small businesses and entrepreneurs, book meeting space at Marriott in half-day or full day. Larger groups can book meeting space includes audio-visual equipment and Wi-Fi. Marriott found that in hotels, there is plenty of space under-utilized during the day, and they took the initiative and invited people. So far, 35 hotels in the Marriott system opted into the program, and they received about 120 bookings in the first 90 days, the service was offered.